Use the WhatsApp Business App + API — on the same number
New Feature Launch: WhatsApp Coexistence
Now, you can use both the WhatsApp Business App and Green Receipt WhatsApp Business API simultaneously on the same phone number.
This lets you reply personally from the app while leveraging API tools like Digital Invoices, commerce automation, CRM integration, and run Click To WhatsApp Ads — without switching platforms
Your DP our API
What is WhatsApp Coexistence?
“API Solutions for WhatsApp Business App Users”
Maintain your number, access advanced tools, and scale smarter — all without losing your app.
How It Works
Messages sent or received through API or App are automatically synced across both platforms.
Use the App for one-on-one replies and the API for automated workflows, campaigns, and CRM-based service.
Key Benefits
- Seamless API Access: Connect to powerful tools without giving up your phone number or the app.
- Flexibility: Switch between manual and automated responses based on need.
- Scalability: Enable WhatsApp Commerce, Run CRM campaigns, automate tasks, and handle large volumes of messages.
- Cost Efficiency: Keep using the free app while unlocking advanced business features.
- Enhanced Customer Experience: Combine real-time human replies with automation for faster, smarter communication.
Who It's For
Perfect for growing businesses and scaling teams who want to:
- Retain the simplicity of the WhatsApp Business App
- Unlock the performance of the WhatsApp API (Cloud API)
- Access tools for automation, commerce, CRM, and measurement
Coexistence Onboarding Checklist
Legitimate Business Entity
Facebook Business Portfolio
Facebook Business Portfolio
- Must be a registered business (proprietorship, partnership, private limited, etc.)
- Legal documentation such as GST, PAN, GSTIN certificate, business license, or incorporation certificate.
Facebook Business Portfolio
Facebook Business Portfolio
Facebook Business Portfolio
- Create Facebook Business Page
Preferably using the official company email ID. Existing active and well-maintained Facebook with consistent activity and engagement can also be used. - Two-Factor Authentication must be enabled for the Facebook account.
WhatsApp Business Account
Facebook Business Portfolio
Business Portfolio Verification
- WhatsApp Business App ( app version 2.24.17 or higher). Ensure you're using the latest version of the WhatsApp Business App (Android/iOS) from official app stores.
- WhatsApp Business Number
Can be existing or new. However existing no. should be disconnected from any cloud API / BSP
Business Portfolio Verification
Business Portfolio Verification
Business Portfolio Verification
To pass Facebook’s verification:
- A registered business entity (with GST or equivalent docs)
- A functional website with consistent branding
- An active Facebook page with regular engagement
- Valid PAN, GST or Tax Docs.
- Active Business Email & Phone Number
Display Name
Business Portfolio Verification
Display Name
Display name is approved post onboarding basis-
- Facebook Business Manager verification completed.
- Display name must match your brand or entity name
- Two-factor authentication enabled
- No violations of Meta’s commerce or messaging policies. Refer policy here https://en-gb.facebook.com/business/help/757569725593362
Important!
Business Portfolio Verification
Display Name
If Meta detects a policy violation:
- Account may be temporarily disabled for 24 hours
- You’ll be eligible for re-onboarding after 7 days
- Ensure no violation of
Co-Existence Onboarding
Step by Step - self onboarding flow
Frequently Asked Questions
Please reach us at support@buynxt.in if you cannot find an answer to your question.
✅ Yes, you can either use your existing WhatsApp Business number or register a new one during onboarding. However existing no. should not be onboarded on any cloud API / BSP. If so please get it disconnected. Do Note :-
You cannot immediately disconnect and re-use the same phone number to enable the Coexistence feature.
Instead, you’ll need to wait at least few weeks before re-integrating the number with Coexistence. During this period, it’s essential to build credibility on the number by actively using it
✅ Yes, that’s the core value of Coexistence. You can:
- Continue using the WhatsApp Business App
- Simultaneously use API-based platforms for automation, CRM, or broadcast tools
Yes, GST is mandatory for Meta’s Business Verification process.
Display name approval is subject to Meta’s Display Name Guidelines and successful business verification.
📘 Meta Display Name Guidelines
Meta’s internal algorithm considers:
- Legally registered business documents (GST, CIN, etc.)
- Functional and branded website or Facebook page
- Active Facebook engagement (posts, reviews, followers)
- Verified business email and contact number
📘 Meta Business Verification Guide
⚠️ If Meta finds a violation:
- Your WhatsApp account may be temporarily disabled for 24 hours
- You can reapply after 7 days
📘 Meta Commerce Policy
📘 WhatsApp Business Messaging Policy
✅ Yes. You must have either:
- A live company website
OR - An active Facebook Business Page
✅ Ensure you're using the latest version of the WhatsApp Business App (Android/iOS) from official app stores.
📥 Download for Android
📥 Download for iOS
🎉 Once:
- Messages flow seamlessly
- The “Share Chat” step is completed
- Your Display Name is approved
…you're fully live and onboarded on Co-Existence.
After a business customer has been onboarded to Cloud API, messages sent by the business via the WhatsApp Business app will continue to be free, but conversations opened via the API will be subject to conversation-based pricing.
1.Messages sent from WhatsApp Business App:
- These messages will remain free, just as they are today.
- They will not be counted towards CloudAPI/partner integrity limits or caps based on trust tiering.
2. Messages sent from Cloud API:
- These messages will be charged based on the existing API pricing model.
- They will go through API messaging enforcement based on trust tiering, as is currently the case.
Messaging limits are the maximum number of business-initiated conversations (conversations opened as a result of sending a marketing, utility, or authentication template to a WhatsApp user) a business phone number can open in a 24-hour moving period.
Business phone numbers are initially limited to 250 business-initiated conversations in a 24-hour moving period, but this limit can be increased. Post verification this limit is increased to
1K business-initiated conversations
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