Terms Of Use

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 1. About These Terms

These Terms of Use ("Terms") govern access to, and use of Green Receipt and related services provided by BuyNxt Pvt. Ltd. ("BuyNxt", "we", "us" or "our") by merchants, businesses and their authorised users ("Merchant", "you" or "your"). By registering for, accessing or using the Services, you agree to these Terms and any applicable order form, plan, partner agreement or statement of work.

Where a separate signed agreement between BuyNxt and you or your enterprise/POS/fintech partner conflicts with these Terms, the signed agreement will prevail to the extent of that conflict.

2. The Services

Green Receipt may provide digital receipts, WhatsApp messaging, merchant CRM/inbox functionality, Co-Existence enablement, APIs, integrations, customer-engagement tools, marketing messaging, advertising-related workflows, support and other features depending on the subscribed plan, partner programme and availability.

Features may depend on third-party platforms, including Meta/WhatsApp, Google, ONDC, POS providers, fintech partners, cloud providers and other service providers. Availability and functionality may change where a third party changes its APIs, policies, pricing, eligibility requirements or technical capabilities.

3. Eligibility, Registration and Authorised Users

• You must have authority to bind the Merchant or organisation on whose behalf you use the Services.

• You must provide accurate registration and business information and keep it current.

• You are responsible for authorised-user access, credentials and activities performed through your account.

• You must promptly notify BuyNxt of suspected unauthorised access or account compromise.

4. Merchant Responsibilities

The Merchant is responsible for its customer relationship and for ensuring that personal data supplied to BuyNxt has been collected and disclosed lawfully for the intended purpose.

• Provide appropriate notices to customers and obtain consent or another lawful basis where required.

• Use customer data only for lawful, specified purposes and comply with applicable privacy, consumer, marketing and communications laws.

• Ensure invoice, transaction, product, pricing and customer information supplied to Green Receipt is accurate.

• Ensure its employees and agents use the Services only for authorised business purposes.

• Respond to customer requests and grievances for which the Merchant is the relevant Data Fiduciary/Controller.

• Comply with applicable Meta/WhatsApp and other third-party platform terms, policies and messaging requirements.

5. Digital Receipt Collection and Delivery

A Merchant may collect a customer's mobile number at the billing counter or through another authorised channel for the purpose of sending a digital receipt or related transaction communication. Green Receipt may receive the mobile number and transaction information from the Merchant, POS or partner system and process it to deliver the requested service.

The Merchant is responsible for ensuring that the customer is appropriately informed about the purpose for which the number is collected. Where Green Receipt provides a privacy notice or preference mechanism in the WhatsApp journey, this supplements and does not replace the Merchant's responsibilities under applicable law.

6. WhatsApp / Meta Services

Certain Services use WhatsApp Business Platform or related Meta services. The Merchant acknowledges that such services are provided by third parties and are subject to their eligibility requirements, messaging policies, template approvals, pricing and technical limitations.

BuyNxt does not control Meta/WhatsApp availability, policy decisions, account restrictions, template approvals, pricing changes or functionality changes. BuyNxt will use commercially reasonable efforts to support the enabled integration but does not guarantee uninterrupted availability of third-party services.

7. Co-Existence and Merchant-Owned WhatsApp Accounts

Where the Merchant connects its existing WhatsApp Business account using supported Co-Existence functionality, the Merchant may continue to use that WhatsApp Business account independently of Green Receipt.

The Merchant is solely responsible for messages, broadcasts, calls, content, customer lists and other activities it initiates independently through its own WhatsApp Business App/account or other channels. Green Receipt privacy or communication preferences may apply only to processing and communications facilitated through Green Receipt and do not necessarily control the Merchant's independent communications.

The Merchant must maintain its own lawful basis, permissions, opt-out handling and compliance for communications initiated independently of Green Receipt.

8. Marketing and Customer Engagement

Receipt delivery must not be treated by the Merchant as automatic permission for unrelated promotional messaging where applicable law requires a separate basis or consent. If the Merchant uses Green Receipt to collect a marketing preference, the Merchant remains responsible for determining that the preference is legally sufficient for the intended campaign and for honouring applicable opt-outs.

The Merchant must not use Green Receipt for spam, deceptive messaging, unlawful solicitation or communications prohibited by applicable law or Meta/WhatsApp policies.

9. Personal Data and Privacy

BuyNxt's processing of personal data is described in the BuyNxt Privacy Policy and Green Receipt Consumer Privacy Notice. Where BuyNxt processes personal data on the Merchant's behalf, the parties' Data Processing Addendum or other applicable data-processing terms will govern that processing.

The Merchant acknowledges that it may act as the relevant Data Fiduciary/Controller for end-customer data and BuyNxt may act as Processor for the Green Receipt service, depending on the processing activity and applicable agreement.

10. Third-Party and Partner Integrations

Green Receipt may be made available through POS providers, fintechs, banks, marketplaces or other partners. A partner may impose additional eligibility, commercial, technical or operational requirements. BuyNxt is not responsible for services or processing independently provided by a third party unless expressly agreed in writing.

11. Fees, Messaging Charges and Taxes

Fees are governed by the applicable plan, order form, partner arrangement or commercial proposal. Usage-based charges, including WhatsApp/Meta messaging or other third-party charges, may change when the underlying provider changes its pricing. Applicable taxes are additional unless expressly stated otherwise.

The Merchant is responsible for charges arising from its authorised use of the Services. Non-payment may result in restrictions or suspension in accordance with the applicable commercial arrangement.

12. Acceptable Use

• Do not use the Services for unlawful, fraudulent, misleading, abusive, harassing or infringing activity.

• Do not send prohibited, unsolicited or unauthorised messages or upload data you are not authorised to process.

• Do not attempt to bypass security controls, access another customer's account or interfere with the Services.

• Do not reverse engineer, scrape, copy or misuse the Services except to the extent expressly permitted by law or agreement.

• Do not introduce malicious code or use the Services in a way that could damage BuyNxt, its partners, platforms or customers.

13. Security and Account Protection

BuyNxt maintains administrative, organisational and technical safeguards designed to protect the Services and information processed through them. The Merchant must implement reasonable security measures for its own systems, users, devices, credentials and integrations and promptly cooperate with BuyNxt regarding security incidents affecting the Services.

14. Intellectual Property

BuyNxt and its licensors retain all rights, title and interest in Green Receipt, software, APIs, documentation, designs, trademarks and related intellectual property. Subject to these Terms and payment of applicable fees, BuyNxt grants the Merchant a limited, non-exclusive, non-transferable right to use the Services for its internal business purposes during the applicable subscription or service term.

The Merchant retains ownership of its business content and data, subject to the rights necessary for BuyNxt to process such content and data to provide, secure and support the Services.

15. Confidentiality

Each party must protect the other party's non-public confidential information using reasonable care and use it only for the purpose of the business relationship, except where disclosure is authorised or legally required. Separate confidentiality obligations in an MSA, NDA or partner agreement will prevail where applicable.

16. Service Changes, Availability and Support

BuyNxt may modify features to improve security, performance, compliance or functionality or to respond to third-party platform changes. BuyNxt does not guarantee that every feature will be continuously available in every geography, account type, WhatsApp number type or partner integration.

Support levels and hours are governed by the applicable plan, partner programme or written agreement.

17. Suspension and Termination

BuyNxt may suspend or restrict access where reasonably necessary for security, non-payment, suspected unlawful or abusive activity, violation of these Terms or third-party platform requirements, or to comply with law. Where practicable, BuyNxt will provide notice and an opportunity to remedy the issue.

Upon termination, access to the Services may cease. Data return, deletion and retention will be handled in accordance with the applicable agreement, Data Processing Addendum, Privacy Policy and legal requirements.

18. Disclaimers

The Services are provided on an 'as available' basis subject to applicable law and the express commitments in any signed agreement. BuyNxt does not warrant uninterrupted operation of third-party platforms, networks, POS systems, Meta/WhatsApp services or integrations outside BuyNxt's reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law and subject to any different limitation in a signed agreement, BuyNxt will not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of business opportunity or loss arising from third-party services outside BuyNxt's reasonable control. Any aggregate liability cap applicable to paid Services should be specified in the relevant order form, partner agreement or MSA.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

20. Indemnity

Subject to applicable law and any signed agreement, the Merchant is responsible for claims arising from its unlawful use of the Services, content or data supplied by it, independent customer communications, or material breach of these Terms or applicable platform policies. Any negotiated indemnity in an MSA or partner agreement will prevail.

21. Governing Law and Disputes

These Terms are governed by the laws of India. Unless a signed agreement provides otherwise, courts of competent jurisdiction in New Delhi, India will have jurisdiction over disputes arising from these Terms. Any arbitration or alternative dispute-resolution mechanism should be governed by the applicable signed agreement where one exists.

22. Changes to These Terms

BuyNxt may update these Terms to reflect changes in law, Services, security requirements or third-party platform requirements. The updated version and effective date will be published on the website. Material changes may be communicated through the Services or other appropriate means.

23. Contact

BuyNxt Pvt. Ltd.

513, Kailash Building, KG Marg, Connaught Place, New Delhi - 110001, India

General / Legal Contact: ethics@buynxt.in

These website Terms are intended as standard merchant terms. For enterprise, POS, fintech or bank partnerships, the signed MSA/SOW/DPA should govern where applicable.